Overall Purpose: Undertake retail and customer service activities within the store in-order to optimize and exceed sales targets, customer satisfaction and profitability.
Key Primary duties and responsibilities
· Set Sales targets and cascade KPIs and thereof appraise and monitor staff performance using the KPIs.
· Oversee neat and attractive product display by ensuring maintenance of general cleanliness of the sales Floor, merchandise and shelves at all times.
· Execute all in store promotions to meet set targets.
· Ensure merchandise is appropriately tagged with correct prices and in good quality and in sellable condition;
· Ensure all members of staff are dressed as per the outlined dress code
· Scheduling of daily routines, offs and leaves and assist in training, mentoring and coaching of sales representative.
· Assist in periodical stock taking exercises and analyzing their feedback from customers
· Advises customers by providing information on products.
· Helps customer make selections by building customer confidence; offering suggestions and opinions.
· Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
· Contributes to team effort by accomplishing related results as needed.
· Any other role as assigned by the management.
· Bachelor’s degree in Business Administration or any other related field.
· Diploma in Merchandising or related field.
Key Skills and Competence