ICT Operations Manager
Purpose: The job holder will
be responsible for the Overall ICT operations within the Organization. Oversees
the management of the ICT operations function whose aim to deliver the
Excellent ICT services to business to drive growth.
DUTIES AND ACCOUNTABILITIES
- Lead the IT
support team that comprises of System Administrators, Network Engineers,
Infrastructure Administrator and Support Engineers.
- Oversee the
management of all current and future Enterprise Systems across Tuskys
- Plan, schedule
and carry out security risks assessments, penetration testing and vulnerability
tests with the aim of securing the security posture of Tuskys ICT
Development and implementation of ICT Operations Policies, processes and
- Ensure required
operations such as System compliance, integrity and maintenance are carried out
- Ensure training
and support is carried out for ICT team and end users around Enterprise Systems
features and functions effectively Manage ICT third party vendors.
- Drive continuous
improvement and oversee implementation and development for new cutting technologies
in driving availability and reliability of systems.
- Lead the
implementation of the ITSM framework.
- Lead, develop and maintain ICT
Business Continuity plan through implementing necessary Disaster Recovery
interventions/Plan that would support the Tuskys business during times of
- Develop and implement guidelines on
distribution, Installation, upgrade, maintenance and replacement of ICT
Infrastructure and Promote the use of cost effective IT and telecommunication
- Foster a customer
and service oriented culture across functions
- Drive an
effective business engagement strategy with the aim of improving service
- Lead and deliver
- Bachelor’s in ICT
or related field.
Qualifications and Membership
- Must hold Security certification
from a recognized professional body e.g CISM, CISA, CEH, SCPP, ISO, etc.
- ITIL /ISO ITSM
- 6 years working experience as a systems administrator at least in:
Networks, Database, Application and systems administration for which 3 must be
at a senior level.
- A good understanding of computer networks, a Cisco or any other
network certification is an added advantage.
- Experienced with Data Centre Infrastructure and Facilities such as
NAS,SAN storage and Server Blades
- Experience in
delivering transformational projects i.e. ERP, infrastructure upgrades.
- Experience in retail organization or service
industry will be added advantage.
Abilities and Competencies: The ideal candidate should be
proficient or advanced in the following set of area specific to this position’s
problem-solving skills, especially when it comes to addressing issues with
financial management skills to oversee the functions budgetary requirements and
thinker and influencer, understands what delivers true value to the business
functions and is able to drive change and innovation.
- Proven track
record in customer satisfaction
- Proven track
record in Vendor Management.
- Able to thrive in an environment that values
entrepreneurial ethic and transparency
- Superior verbal
and written communication skills, with an ability for tact and diplomacy
interpersonal, organizational, multi-tasking and time-management skills
What We Offer
opportunity to become part of a highly professional and dynamic team being the
unique opportunity to advance your career to the next level.
A unique experience
in an entrepreneurial, yet structured environment